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Good article! What is missing (I think) is the voice of the employee. The enthusiastic young employee will not mind continuous work for 8 or even 10 hours, but for the somewhat older people it is essential to give a break, or allow employees to take a break whenever feasible. The employee's viewpoint on other suggestions would also be helpful.

In the Indian context, overtime at 25% is low. Overtime is generally mandated at 100%, so it will be a contradiction if GCCs are allowed to pay just 25% whereas employees in other establishments still get 100%. I think a better solution would be to fix it at 50%, and advocate that overtime for all be brought to that level.

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